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problèmes pour télécharger des billets? * Problems downloading tickets? * ¿problemas descargando los tickets? * Problemi durante il download dei biglietti?

Si le lien pour télécharger les billets ne fonctionne pas, attendez 30 minutes et réessayez de les télécharger à nouveau.

Parfois, en raison de la surcharge des commandes, il se produit un léger retard dans la génération des tickets. 

Si après 30 minutes vous n'avez pas pu télécharger les billets, contactez-nous et nous vous les enverrons. S'il vous plaît, ne faites pas un achat à nouveau.


If the link to download the tickets does not work, please wait 30 minutes and try again to download them again.

Sometimes, due to order overload, there is a slight delay in the generation of the tickets.

If after 30 minutes you have not been able to download the tickets, please contact us and we will send you the tickets. Please, do not make a purchase again.


Si no funciona el enlace de descarga de los billetes, por favor, espere 30 minutos y vuelva intentar descargarlos nuevamente. 

En ocasiones, por sobrecarga de pedidos, se produce un ligero retraso en la generación de los billetes.

 Si pasados 30 minutos no ha podido descargar los billetes, por favor, contacte con nosotros y le enviaremos los billetes. Por favor, No vuelva a realizar una compra.


 Se il link per scaricare i ticket non funziona, attendere 30 minuti e riprovare a scaricarli nuovamente.

A volte, a causa del sovraccarico dell'ordine, c'è un leggero ritardo nella generazione dei biglietti. 

Se dopo 30 minuti non è stato possibile scaricare i biglietti, ti preghiamo di contattarci e ti invieremo i biglietti. Per favore, non effettuare nuovamente un acquisto.


 I made the purchase an the payment, but I have not received the tickets on my email.

Solution

In most cases, an erroneous email has been entered during the purchase process. We can solve this, Please, tell us:

  • Name used in purchase process
  • Phone number
  • email address
  • Purchase made (number of adult / childs tickets and if they were one-way or round-trip)

It will help us to solve the problem more quickly if also indicates the details of the payment:

  • Type of payment (credit card or PayPal)
  • 4 last digits of your credit card or Paypal user email (for PayPal payment)

We will check the error and send you the tickets again to the correct email.

 
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